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Unconscious Bias: What Does It Have to Do With Communication and Conflict Management?

Speaker: Megan Johnson

When you recognize your own talents and understand yourself and your own biases, you will become more confident. You will then be able to see past others’ biases and improve communication and avoid or manage conflict. Effective communication starts with an accurate perception—a perception of what the person meant by their words and actions. How do you know if your perception is accurate? It quickly becomes clear when you get angry, annoyed, aggravated, offended, insulted, and so on. Our perceptions are naturally biased; what affects our perceptions are our beliefs, values, and past life experiences—and everyone’s are unique. This is the kind of unconscious bias this webcast will focus on. The presenter will show you a few exercises and tools to help your trainees understand their biases and check their perception in daily interactions, including how to use a global organizational assessment tool to assess individual beliefs, values, and preferences. When you are aware of what is influencing your view of the world and of others, you can take control of it. You will start to see your communication and relationships improve and will be better able to manage conflict. In this webcast you will learn: - to recognize your own biases - to become more aware of your perception and its impact on communication - some exercises and tools to use in your training.

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