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Integrated Talent Management

Emotionally Smart Healthcare

Speaker: Robert Jerus

Emotional intelligence is the link that connects healthcare providers to patients. It serves as the intra- and interpersonal skill that improves connection, quality, satisfaction, and patient outcomes. Communication, relationships, and patient experience demand high-quality, dynamic human interaction. Emotional intelligence allows leadership at all levels to optimize results. This webcast will give participants: a fundamental understanding of the impact of emotional intelligence on healthcare relationships and experiences a dynamic, best practice system for improving emotional intelligence throughout a healthcare climate and culture.

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