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Healthcare

How to Crack the Code of Employee Disengagement and Increase Patient Satisfaction

Speaker: Jill Christensen

One of the best ways to drive clinical excellence, improve the patient experience, and guarantee their return if they need care again is to ensure that your employees are engaged. As Towers Watson’s research shows, when you create an engaging work experience in healthcare, it improves patient satisfaction and quality of care outcomes. Currently, however, this is a challenge for many U.S. healthcare providers: - 56 percent of healthcare workers are disengaged. - 43 percent of these disengaged workers are seeking other employment options. How do you inspire healthcare employees to get off the sidelines and get into the game? This webcast will share a proven four-step process to turn disengaged workers into a unified high-performing team, resulting in increased patient satisfaction, employee productivity, and retention, profits, and government reimbursements. The process has been used by companies in eight different industries, and every organization realized a one-year increase in employee engagement between four and 11 points. Attendees will leave this webcast with: - a new perspective on employee disengagement and the number 1 reason employees don’t engage - clarity on next steps and inspiration to achieve your goals.

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