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ATD Highlights

Mastering Global On-the-Job Development

Speaker: Elden Maxwell

Study after study has shown that the most influential and lasting learning and development occurs not in the classroom and in general time, but on the job and just-in-time. Yet most talent development functions are required to do more for less. How can individualized, global, just-in-time, on-the-job development be reconciled with doing more for less? This session will show how Sutherland Global Services, a business process outsourcing organization of more than 40,000 employees, was able to create a structure and practice for meaningful, just-in-time, on-the-job development for thousands of its frontline leaders while continuing to grow at more than 20 percent per year. By attending this session, participants will be able to: * Visualize a working example of effective global on-the-job development for the masses. * Begin building a global on-the-job development practice. * Sell the benefits that come from making such an investment. * See how many behavioral skill development needs reach across multiple cultures and levels.

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