Influence Emotion to Motivate Action: Communication Techniques to Engage Any Audience
Speaker: G. Riley Mills
In a recent ATD study, 83 percent of respondents indicated that communication is the most important skill area related to managerial success. The poll defined communication as the exchange of information and feedback between managers and their direct reports and the willingness to engage in three types of essential conversations with employees: disciplinary, coaching, and praise. For managers as talent developers, effective communication --- including targeted, actionable feedback --- can build awareness and action toward better employee performance, and foster a transparent, open, and honest team atmosphere. This session will teach you how to effectively communicate using the secret techniques performers and leaders have used for centuries. Learn how to convey clear, concise, and strong objectives; quickly establish credibility; encourage participation; deliver feedback; and ensure learning outcomes.
