Integrating Performance Support and Instructional Design
Speaker: Marc J. Rosenberg
From the TechKnowledge 2016 Conference: There's a lot of talk about replacing training with performance support, and, in many cases, it's a great idea. But what about the times when you need both? How do you incorporate performance support within a training context? How do you use instructional design to get the best of both worlds, and why should you do it? Ideally, your clients should be clamoring for performance support, but in reality, if an independent strategy can't get traction, perhaps it's time for a more unified approach. This session focuses on the rationale and key approaches to improve performance support adoption through a more cohesive instructional design framework.
