Case Study: How to Redesign Training for Better Performance
Speaker: Amanda Painter
Amanda Painter shares insights on how Florida Blue redesigned a training program to meet increasing healthcare demands. Florida Blue empowered their new call center sales agents with the skills and product knowledge needed for success in the changing industry. This was done by updating their Sales Talent Management Program (STMP).
For the complete case on Florida Blue, visit casebycase.td.org
